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Quality Assurance Manager

Date: Nov 25, 2020

Location: Monroe, GA, US

Company: Leggett & Platt


We are looking for a reliable and competent professional with a proven record in Problem Identification, Problem Solving and Process Improvement to lead our Branch’s Quality Department. You will be responsible for overseeing compliance to the Leggett & Platt Bedding Group’s Quality Management System as well as assessing, improving and implementing in-process quality monitoring mechanisms for 4M inputs (Machine, Material, Method, Man) that assure output per specification. Leader, self-driven, pragmatic and status-quo challenger are critical characteristics needed to be successful in this role at our fast-evolving manufacturing environment.  The ideal candidate will work closely with other branch management members with the goal of assuring high quality of our operations and services aiming to the long-term success of our business.




  • Monitor compliance to Quality System Management System -  LP9000-2015
  • Develop and execute a robust training program to continuously improve professional development of the branch quality team
  • Lead data driven problem solving activities utilizing the A3 or 8D methodology
  • Monitor and drive improvements to the critical to quality KPIs (Key Performance Indicators) at the branch level
  • Improve and maintain the Corrective Action system aiming to capture all types of quality performance feedback received (verbal, returns, credits issued, formal Corrective Action Requests)
  • Assure compliance to specifications AND consistency of production by monitoring process capability performance
  • Utilize visual management and standardized work to clearly communicate all requirements in the quality process
  • Drive immediate action on quality outputs showing non-conformance
  • Drive the operation towards robust in-process monitoring mechanisms
  • Communicate with external customers in relation to Corrective Actions and Customer Audits




  • Leadership experience in a manufacturing environment
  • Bachelor’s degree or higher in Engineering or Business preferable; if not:
    • CQE (Certified Quality Engineer) or CMQ/OE (Certified Manager of Quality / Operational Excellence) from the American Society of Quality will suffice as a substitute
  • Six Sigma Black Belt Certification preferable or willingness to attain it within two years of starting this position
  • Experience with compliance-based auditing systems preferable
  • Experience with Production Part Approval Process preferable
  • Understanding of data analysis/statistical methods used in quality performance evaluation
  • Good knowledge of MS Office and relational databases
  • Outstanding communication skills
  • Great attention to detail and a result driven approach
  • Appropriate sense of urgency


Who we are and what we offer
Our comprehensive benefits package includes medical, dental, vision, 401(k) with match, stock plans, tuition reimbursement, employee discounts, and more.

Since 1883, Leggett & Platt (NYSE: LEG) has been creating a wide variety of innovative products that can be found in most homes, offices, and automobiles. Today our growing company consists of more than 22,000 employee-partners in 120 manufacturing facilities located in 18 countries. We’re not just hiring; we’re building a better company. Learn more about what Leggett life is like here: You can also create a profile, view, and apply for other open jobs:

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

Nearest Major Market: Atlanta

Job Segment: Engineer, Quality Engineer, Engineering