Quality/ISO Manager

We, at Merit Steel, a Leggett & Platt company, are searching for a Quality/ISO Manager within our Operations team to help support our bedding operations .  Did you know we are a global leader in foam technology?  That’s right!  In fact, we have been pioneers in this industry for over 20 years.  Since then, we have partnered with Leggett & Platt and been an industry leader in guaranteeing you get the best sleep possible.  If you join our team, your work will ensure people across the world have a little more comfort in their lives.

The Quality/ISO Manager is responsible for developing, implementing, and maintaining the organization's quality management system (QMS) in accordance with ISO standards and other relevant regulatory requirements. This role ensures that all company processes, products, and services meet established quality benchmarks, fostering a culture of continuous improvement and compliance.

So, what will you be doing as a Quality/ISO Manager?

• Act as a primary quality contact for suppliers and customers by addressing concerns, inquiries, and technical questions.
• Investigate, respond to, and document customer complaints, including initiating and managing rod-related complaints.
• Ensure timely corrective and preventive actions related to customer feedback.
• Track, analyze, and report statistical quality data across multiple products.
• Use data-driven insights to support quality improvement and operational decision-making.
• Monitor and support inventory turnover within the warehouse to align with quality and operational goals.
• Ensure quality requirements are integrated into daily production and material handling processes.
• Maintain, inspect, and oversee scheduled maintenance of all quality test and inspection equipment.
• Coordinate calibration and Measurement Equipment Analysis (MEA) programs and maintain accurate records.
• Develop, implement, and monitor the Quality Management System (QMS) to ensure compliance with ISO standards (e.g., ISO 9001, ISO 14001, etc.).
• Lead internal and external audits, coordinate audit schedules, and facilitate corrective and preventive actions.
• Establish and maintain quality documentation, procedures, and records in alignment with regulatory and customer requirements.
• Train and support employees at all levels on quality standards, procedures, and best practices.
• Report on the performance of the QMS to senior management and recommend improvements as needed.
• Stay up to date with the latest developments in ISO standards and quality management methodologies.
• Attend scheduled safety meetings and comply with all established safety rules and procedures.
• Proactively identify and report unsafe working conditions to the Safety Director.

To be successful in this role, you’ll need:

• Bachelor’s degree - in quality management is preferred. 
• Proven experience (typically 5+ years) in quality management, with specific expertise in ISO implementation and maintenance.
• Strong knowledge of quality tools, methodologies, and ISO standards.
• Exceptional analytical, problem-solving, and organizational skills.
• Excellent communication and interpersonal abilities; adept at training and leading cross-functional teams.
• Detail-oriented with a commitment to upholding high standards of quality and compliance.

Things we consider a plus:

• Professional certification in quality management (e.g., ISO Lead Auditor, Six Sigma, or equivalent) is highly desirable.

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

• Our values speak to our shared beliefs and describe how we approach working together.
• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
• Take Ownership and Raise the Bar demonstrate our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.

Equal Employment Opportunity/Veteran/Disability Employer

For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com