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IT Service Desk Analyst

Date: Nov 18, 2021

Location: ON, CA

Company: Leggett & Platt

We at Leggett & Platt Automotive are looking for an IT Service Desk Analyst to join our growing Automotive Team at our facility in Windsor, ON. We are a multi-billion-dollar globally diversified company that designs and manufactures various engineered components and products. Our growing automotive business unit, which exceeds one billion dollars in sales, is comprised of four main product segments with operations on three continents. Our customers include OEM and Tier 1 automotive companies.

In this role, you will report to the IT Support Manager. The IT Service Desk Analyst is responsible to provide Level 1 Support. This includes end user technical support for hardware and software, provide trouble shooting, monitor network performance and maintain server logs, security logs, disk space and server utilization, track user access requests, track hardware and software allocation and licensing.

 

What you will be doing?

  • Identify Incidents and Tickets, Ticket Prioritization, Providing User Support and Trouble Shooting via different
  • Communication Channels
  • Provide Level 1 Support for User Hardware and user Software Incidents
  • Do User Provisioning/Deprovisioning. Grant Access Rights to Applications
  • Installing User Hardware and User Software, maintain Software and Hardware Repositories
  • Fulfill Project Work in IT-Projects according to the LPA Global IT Frameworks
  • Maintain overall IT Documentations

 

We're looking for someone with:

  • Bachelor's Degree or equivalent experience in Computer Technology
  • Minimum experience of 3 years
  • Knowledge in IT service management
  • Operating systems: Server and PC
  • Applications: Windows Services and Server based Applications, MS Office, CAD-Systems, Communication

Systems

  • Analytical and trouble shooting skills
  • Excellent communication skills both written and verbal
  • Ability to work within teams based across multiple time zones
  • Excellent customer service skills
  • Willingness to take directions and work with external Service Providers

Reasons you’ll love it here: Our company culture reflects values like integrity, ownership, and authenticity. We take these to heart, and if you do as well, you’ll fit right in.


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