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Quality Manager

Date: Feb 28, 2023

Location: High Point, NC, US

Company: Leggett & Platt

We, at Leggett & Platt Inc., are searching for a Quality Manager within our US Spring team to help support our Bedding  business in High Point, NC.  Did you know we have been revolutionizing the sleep industry since 1883?  That’s right!  In fact, we hold the original patent on a spiral steel coil bed spring, filed way back in 1885.  Since then, we have been an industry leader in guaranteeing you get the best sleep possible.  If you join our team, your work will ensure people across the world have a little more comfort in their lives.


As a Quality Manager you will have the opportunity to oversee the quality process to ensure consistent standards.  Your contributions will have a direct impact on the business by ensuring all products meet customer expectations and demands.  You will be an important part of the Branch Management Team. The team you will be working with is collaborative, hardworking, innovative, and values strategic minded, success driven individuals. 


So, what will you be doing as a Quality Manager?

  • Act as the Champion and Administrator of the Branch Quality Management System.
  • Review and Process Quality Data using statistical analysis to drive change in the quality and manufacturing process.
  • Communicate changes in the manufacturing process to supervisors and employees in a timely manner to ensure the manufacturing of quality product.
  • Training new hires on and Quality of Product and the Quality System.
  • Collaborate with Branch leadership to coordinate and implement proper changes
  • Work with Customer Service and the Customer(s) on Quality issues or Concerns with potential for Customer visits.
  • Determine the issuance of credit for Customer Returns.
  • Review and dispose of nonconforming products
  • Participate in and be committed to the Continuous Improvement Process, Quality, Safety, and TPM.
  • Provide support in your work position for Total Productive Manufacturing’s (TPM’s) ultimate goal of maintaining in a “like new” condition with no safety concerns and no breakdowns.
  • Oversee Quality System documentation
  • Supervise, train, direct, and evaluate work activity of QA Technicians and Document/Data Control Clerk on all shifts.
  • Develop and maintain inspection plans as well as system level procedures.


To be successful in this role, you’ll need:

  • Bachelor’s degree or related experience within quality
  • Previous manufacturing experience
  • Knowledge of ISO 9001, or associated quality based system
  • Basic mathematical skills
  • Experience with Infinity QMS, Mini Tab, or other similar quality data collection and analysis programs. 
  • Keen problem decision-making skills
  • Strong Time management
  • Knowledge and proficiency of Microsoft Word, Excel, and Access
  • Ability to work independently
  • Ability to lift 75 pounds
  • Must be able to understand, fill out, and train all necessary partners on paperwork such as quality records, labor scanning reports, and inventory control


Things we consider a plus:

  • Ability to be trained/certified to operate a forklift
  • MRPII knowledge
  • Six Sigma Black belt


What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.


Our Values

Our values speak to our shared beliefs and describe how we approach working together.

  • Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
  • Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
  • Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
  • Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.


Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!


We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.


Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer


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