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Quality Assurance Manager

Date: Nov 15, 2021

Location: High Point, NC, US

Company: Leggett & Platt

Leggett & Platt, Incorporated is seeking a reliable and competent Quality Assurance Manager with a proven record in problem identification, solving and process improvement to lead our High Point branch’s Quality Department. If you are a leader, self-driven, pragmatic and status-quo challenger then this fast-evolving manufacturing environment may be the perfect fit.


What you’ll do:

  • Monitor compliance to Quality System Management System - LP9000-2015
  • Develop and execute training programs to continuously improve the branch quality team
  • Lead data driven problem solving activities utilizing the A3 or 8D methodology
  • Monitor and drive improvements to the critical to quality KPIs at the branch level
  • Improve and maintain the Corrective Action system aiming to capture all types of quality performance feedback (verbal, returns, credits issued, formal Corrective Action Requests)
  • Assure compliance to specifications and consistency of production by monitoring process capability performance
  • Utilize visual management and standardized work to communicate all process requirements
  • Drive immediate action on quality outputs showing non-conformance
  • Drive the operation towards robust in-process monitoring mechanisms
  • Communicate with external customers in relation to Corrective Actions and Customer Audits
  • Assess, improve, and implement in-process quality monitoring mechanisms for 4M inputs
  • Work closely with branch management to assure high quality operations and services


Minimum qualifications:

  • Leadership experience in a manufacturing environment
  • Understanding of data analysis/statistical methods used in quality performance evaluation
  • Good knowledge of MS Office and relational databases
  • Outstanding communication skills
  • Great attention to detail and a result driven approach
  • Appropriate sense of urgency


Preferred qualifications:

  • Bachelor’s degree or higher in Engineering or Business
    • OR CQE, or CMQ/OE from the American Society of Quality will suffice as a substitute
  • Six Sigma Black Belt Certification preferable
    • OR willingness to attain it within two years of starting this position
  • Experience with compliance-based auditing systems
  • Experience with Production Part Approval Process


Who we are and what we offer

Our comprehensive benefits package includes: medical, dental, vision, 401(k) with match, stock plans, employee discounts, and more.


Since 1883, Leggett & Platt (NYSE:LEG) has been creating a wide varity of innovative products that can be found in most homes, offices, and automobiles. Today our growing company consists of 22,000 employee-partners in 142 manufacturing facilities located in 23 countries, We're not just hiring, we're building a

better company. Learn more about what Leggett life is like here:


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