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Help Desk Manager

Date: Jan 5, 2021

Location: MO, US

Company: Leggett & Platt

Are you a talented and dedicated Help Desk leader or a Tier1 Support professional that is ready to lead?  Do you like to get things done and have fun?  If so, you may be a great addition to our Global Support Team as the Help Desk Manager.  In this role, you will provide leadership and direction for our Help Desk as they work to support our internal customers.

 

As our Help Desk Manager, you may live anywhere and work virtually in the US CST time zone with 5% to 10% travel as needed for team meetings, on-site work, and training.  Alternatively, you may work in an office location in Carthage (MO), Chicago (IL), or Lenexa (KS).

 

At Leggett & Platt, Incorporated, you'll find the Global Information Technology team of 150+ partners have numerous career opportunities and a high degree of flexibility to align with your career aspirations as they evolve.  In this position, you'll have the opportunity to team with talented and personable professionals from Leggett & Platt, Microsoft, and other premier Global technology partners. 

 

Essential responsibilities of a Help Desk Manager:

•            Manage, assist, guide, and train team members

•            Log, route, and track calls from users

•            Identify, investigate, resolve, and follow-up on problems brought to the Help Desk by users of personal computers, servers, network, phone, and other IT equipment

•            Resolve technical problems for a wide variety of applications and systems supported within the company

•            Communicate with end users to help understand and resolve their problems

•            Follow established procedures to solve end user problems

•            Identify trending issues to escalate to Problem Management

•            Escalate complex issues to Tier 2 support

 

A few things you’ll need:

•            Bachelor’s Degree or equivalent experience in Computer Information Systems

•            Previous experience in a lead technical role

•            Good Customer Service skills, including the ability to empathize, listen, and show patience to all levels of customers

•            Ambition to grow and develop skills needed to manage a Global Help Desk

•            Excellent verbal and written communication skills

•            Ability to adapt and respond positively to challenges in a fast-paced environment

•            Experience with Microsoft products, such as Office 365

•            Understanding of the ITIL framework

 

Things we consider a plus:

•            Familiarity with network and UNIX environments

•            ERP software experience

•            Experience managing a Global Service Desk

 

Reasons you’ll love it here: Our company culture reflects values like integrity, ownership, and authenticity. We take these to heart, and if you do as well, you’ll fit right in.

 

How to learn more about us: For a glimpse into who we are, how we got here, and what makes us different, take a look at our careers site. You can also see why we’re proud of our Southwest MO roots and get a look into everyday Life at Leggett.

 

Since 1883, Leggett & Platt (NYSE: LEG) has been creating a wide variety of innovative products that can be found in most homes, offices, and automobiles. Today our growing company consists of more than 22,000 employee-partners in 120 manufacturing facilities located in 18 countries. We’re not just hiring, we’re building a better company. For more information, please visit www.leggett.com.

 

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer