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Customer Service Representative

Date: Sep 20, 2022

Location: Georgetown, KY, US

Company: Leggett & Platt

We make life more comfortable.


Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.


Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.


From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.


Learn more about the history of Leggett:




The world leader in bedding technology.


Leggett & Platt has been the driving force in bedding components technology since inventing the bedspring in 1885. Now, we own more mattress industry patents than anyone in the world.


Springs, foam, adjustable beds, machinery – our Bedding businesses design, produce, and supply innovative sleep solutions that help you rest comfortably.


Learn more about Bedding Components: L&P Bedding Group


Responsible for accurately processing customer orders in a manner that will insure timely and complete shipments to customers.


  • Take customer orders via phone, fax, email or electronic data input (EDI).
  • Understand and practice streamline shipping process.
  • Send confirmation to the customer via phone, fax, email or EDI.
  • Maintain customer price files.
  • Notify appropriate personnel of any special orders.
  • Assist the billing process to verify inventory as complete and correct.
  • Issue credit memos to customers when necessary.
  • Maintain RMA Log.
  • Keep customers informed of any changes or problems.
  • Continue education on product line.
  • Exemplify a cooperative attitude in order to work effectively with others.
  • Have a clear understanding of all processes involved with the position.
  • Conform to all safety, quality requirements and procedures.
  • Understand and practice the policies and procedures for LP9000 and CPI.
  • Initiate action to prevent the occurrence of any noncomformity related to product, process, and the quality system.
  • Identify and record any problems relating to the product, process, and the quality system.
  • Initiate, recommend, or provide solutions through designated channels.
  • Verify the implementation of solutions.
  • Control further processing, delivery, or installation of nonconforming product until the deficiency or unsatisafctory condition has been corrected.
  • Perform other duties as assigned.



Strong math and verbal skills

Computer Skills

Communication Skills

Ability to work with others

Previous office experience (Customer service preferred)

High School Diploma or equivalent


Who we are and what we offer


Our comprehensive benefits package includes: medical, dental, vision, 401(k) with match, stock plans, employee discounts, and more.


Since 1883, Leggett & Platt (NYSE: LEG) has been creating a wide variety of innovative products that can be found in most homes, offices, and automobiles. Today our growing 137-year-old company is comprised of 15 business units and 140 facilities located in 18 countries. We’re not just hiring, we’re building a better company. Learn more about what Leggett life is like here:


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Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer


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