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Field Service Technician

Date: Jan 23, 2023

Location: Remote, US

Company: Leggett & Platt

We, at Leggett & Platt Inc., are searching for a Field Service Technician to support our Bedding business. Did you know we have been revolutionizing the sleep industry since 1883? That’s right! In fact, we hold the original patent on a spiral steel coil bed spring, filed way back in 1885. Since then, we have been an industry leader in guaranteeing you get the best sleep possible. If you join our team, your work will ensure people across the world have a little more comfort in their lives.


As a Field Service Technician, you will have the opportunity to create better service to customers, troubleshoot and diagnosis machines to reduce or eliminate the frequency and severity of machine issues. Your contributions will have a direct impact on the business by providing great service to customers and ensuring they are satisfied with the service and with the company, which in turn, will help foster a robust and safety-focused culture throughout the company. The team you will be working with is close knit and collaborative, and values attention to detail, collaboration, and thorough communication.


So, what will you be doing as a Field Service Technician?

  • Initiate action to prevent occurrences of any non-conformities related to product, process, or the system
  • Identify and/or record any problems relating to the product, process, and the quality system
  • Initiate, recommend or provide solutions through designated channels
  • Control further processing, delivery, or installation of non-conforming product until the deficiency or unsatisfactory condition is corrected.
  • Set-up machinery at customer’s locations
  • Review troubleshooting techniques with customer
  • Inspection and replacement of defective parts/items
  • Recommendation of additional parts/items needing replaced
  • Identify, record, and communicate any problems relating to the product, process, and/or Quality System, and initiate actions by providing solutions, improvements, and/or recommendations.
  • Verify the implementations of solutions
  • Review work performed with customer to verify work is to customer satisfaction


To be successful in this role, you’ll need:

  • High school or GED required/ Electrical or Mechanical degree preferred
  • Ability to travel both Domestically and Internationally (approximately 75-90%)
  • Ability to perform occasional weekend work when required
  • Good customer relations skills
  • Must be very detailed orientated


Things we consider a plus:

  • Processes technical/mechanical skills
  • Safety-orientated
  • Experience with understanding both mechanical and electrical drawings



What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.


Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

· Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.

· Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.

· Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.

· Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.


Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!


We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.


Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer


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