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Customer Service Representative

Date: Mar 3, 2023

Location: KY, US

Company: Leggett & Platt

We, at Leggett & Platt Inc., are searching for a Customer Service Representative within our Customer Service team to help support our Adjustable Bedding  business.  Did you know we have been revolutionizing the sleep industry since 1883?  That’s right!  In fact, we hold the original patent on a spiral steel coil bed spring, filed way back in 1885.  Since then, we have been an industry leader in guaranteeing you get the best sleep possible.  If you join our team, your work will ensure people across the world have a little more comfort in their lives.


As a Customer Service Representative you will have the opportunity to be the face of the company to our customers.  Your contributions will have a direct impact on the business by accurately processing customer orders to ensure on-time shipment.  The team you will be working with is supportive, and values open communication.   


So, what will you be doing as a Customer Service Representative?

  • Take customer orders via phone, fax, email, or electronic data input (EDI)
  • Enter orders accurately
  • Send confirmations to the customer via phone, fax, email, or EDI
  • Maintain customer price files
  • Notify personnel of special orders
  • Assist the billing process to verify inventory as complete and correct
  • Issue credit memos to customers
  • Maintain returned material authorization log
  • Inform customers of any changes or issues with orders
  • Understand and practice the Streamline Shipping Process


To be successful in this role, you’ll need:

  • 2 plus years customer service experience
  • Experience in manufacturing logisitics 
  • Intermediate to Expert level Excel knowledge 
  • High School Diploma/GED
  • Cooperative attitude to work well with others 
  • Excellent computer skills


What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.


Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

  • Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
  • Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
  • Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
  • Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.


Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!


We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.


Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer


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