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Customer Service

Date: Jun 14, 2022

Location: ON, CA

Company: Leggett & Platt

We at Leggett & Platt Automotive are looking for a Customer Service to join our growing Automotive Team at our facility in Lakeshore, ON. We are a multi-billion-dollar globally diversified company that designs and manufactures various engineered components and products. Our growing automotive business unit, which exceeds one billion dollars in sales, is comprised of four main product segments with operations on three continents. Our customers include OEM and Tier 1 automotive companies.

In this role, you will report to the Customer Service Manager and be responsible for ensuring a sufficient supply of raw material is on hand to support production requirements and managing 100% on time shipment to all customers. You will also fulfill customer releases and take charge of logistics issues.

What you will be doing?

  • Process customer EDI releases daily, input manual releases and single orders.
  • Verify CUMs, resolve differences with customer, production or other departments involved.
  • Monitor inventory levels of finished goods.
  • Solve MRS problems related to releases and logistic issues.
  • Enter Facility Planning data and set up shipping pattern in the CDM for new and/or existing raw material part numbers. Ongoing review of FPD data to ensure MRP parameters is continuously updated.
  • Daily follow-up of parts required for regular production and service builds.
  • Co-ordinate and track expedited shipments from Suppliers (including issuing of AETC’s and logging the AETC on the monthly overview). Meet annualized premium freight objectives.
  • Investigate on material shortage (missing raw material) and adjust as required.
  • Run the shortage list and fill out the comment on when parts are coming in.
  • Review and update supplier releases weekly.
  • Receive and review supplier ASNs.
  • Maintain accurate CUM’s with supply base.
  • Coordinate the launch and/or phase out of components
  • Manage ECO changes to ensure zero obsolescence.
  • Monitory inventory levels daily to achieve targets and participate in physical inventory process.
  • Participates actively in the requirement to retain ISO9001, IATF16949 certification.
  • Responsible for knowing and upholding the H&S Policy and for working in a safe manner and reporting all unsafe or unhealthy conditions or acts.
  • Complete any other assignments, duties and projects that may be assigned.

We're looking for someone with:

  • College Diploma in Business or Supply Chain Management
  • 1-3 years related experience within an ISO9001, IATF16949 manufacturing environment
  • Good organizational and interpersonal skills
  • Good oral and written communication skills
  • Have the necessary computer skills to communicate with internal/external customer/suppliers
  • Knowledge of materials and capacity requirements planning (MRP) systems
  • Knowledge of inventory / warehousing policies and procedures

Since 1883, Leggett & Platt (NYSE: LEG) has been creating a wide variety of innovative products that can be found in most homes, offices, and automobiles. Today our growing company consists of more than 22,000 employee-partners in 120 manufacturing facilities located in 18 countries. We’re not just hiring, we’re building a better company.