Customer Service

We make life more comfortable.

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership span more than 130 years. Leggett & Platt has divisions that design, manufacture, and sell a variety of products for all areas of life. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo components industries.

Learn more about the history of Leggett & Platt: https://leggett.com/history

Automotive

Leggett & Platt Automotive is a global provider of wire forms, mechanical control cables, wireless charging, as well as seat lumbar, suspension, bolster, actuator, and motor systems. In addition to these award-winning, category-leading products, we offer tailored goods due to our expertise in product development and attention to market trends. Our unique competitive advantages give us unmatched insight into the demands of the consumer.

 Learn more about Leggett & Platt Automotive: Leggett & Platt Automotive

JOB SUMMARY: 

• Achieve total customer satisfaction by resolving problems, questions, and iquiries. Carry out the process of receiving, processing, and delivering purchase orders provided by the customer, with the goal of fulfilling their product need on time and in full. 

MAIN RESPONSABILITIES:

• Receive customer requirments and orders and enter them into the ERP system, maintaining constant communication with customers to clarify any question and confirm delivery dates.
• Follow up and drive resolution of disputes on sales orders/deliveries/replacements/returnable packagining to guarantee the best possible service level to ensure a balance of customer satisfaction.
• Manage protocol for data and electronic communication with customers.
• Access customer supplier portals as applicable ( Ford & Stellantis) to support kanban call off, service requirments and overall custeomer feedback processes. Manage demand from customer communication and ensure a demand plan is generated into the ERP system.
• Manage escalating supply issues ensuring customer communication is accurate and timely. Accountable to obtain customer approval for packaging (expandable and returnable as applicable).
• Be the focal person within the branch to receive and deploy customer specific supply requirment.

EDUCATION & EXPERIENCE:

• Bachelor's degree in business administration, Marketing, Industrial Engineering, or related field.
• 3-4 years of relevant experience in similar role
• Automotive expeirence
• Very good communication skills and all level, especially towards cutomers.
• Strong negotiation skills
• Working knowledge of MS Office and ERP systems.
• Ford & Stellantis portal access
• Advance Excell skills

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an environment of mutual respect, empathy and belonging.
• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture, processes and practices promote equal opportunity for all. Join us!

We welcome and encourage all applicants to apply. We’d love the opportunity to consider you.

Equal Employment Opportunity/Veterans/Disability Employer

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