Sales Manager/ Customer Service Manager

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Date: Jul 7, 2026

Location: Carthage, MO, US

Company: Leggett & Platt

We make life more comfortable.

 

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

 

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

 

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.

 

Learn more about the history of Leggett: https://leggett.com/history

 

Bedding

 

The world leader in bedding technology.

 

Leggett & Platt has been the driving force in bedding components technology since inventing the bedspring in 1885. Now, we own more mattress industry patents than anyone in the world.

 

Springs, foam, adjustable beds, machinery – our Bedding businesses design, produce, and supply innovative sleep solutions that help you rest comfortably.

 

Learn more about Bedding Components: L&P Bedding Group

 

 

LEGGETT & PLATT

BRANCH 00 79

JOB DESCRIPTION

 

POSITION:               SALES MANAGER / CUSTOMER SERVICE MANAGER

 

REPORTS TO:         BRANCH MANAGER

 

QUALIFICATIONS:

 

  • Previous managerial, supervisory and sales experience
  • Ability to effectively handle customer complaints
  • Ability to effectively conduct an effective meeting by developing and following an agenda
  • Knowledge about machining processes
  • Ability to read and understand prints/drawings
  • Quality minded
  • Ability to negotiate with vendors concerning price, delivery and quality
  • Ability to work with minimal supervision
  • Excellent communication skills (verbal & written)
  • Must have a cooperative attitude, necessary to work effectively with others
  • Must be able to follow verbal and written instructions
  • Must be detail oriented
  • Commitment to Quality Management Systems and Continuous Improvement
  • Commitment to L&P Safety and Environmental initiatives

 

PRIMARY DUTIES:

 

The primary duties of the employee are (but not limited to) the following:

 

  • Manage the Customer Service Department
  • Enter orders and pricing
  • Component follow-up to ensure on-time deliveries
  • Assure all company policies and procedures are followed
  • Work with Trade Customers to provide machined parts as per their requirements
  • Evaluate and establish price schedules for Trade Customer parts
  • Have a clear understanding of all processes involved with the position
  • Identify record and communicate any problems relating to product, process and the quality system.
  • Initiate action by recommending or providing solution through designated channels
  • Verify the implementation of solutions

 

 

 

  • Control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has be corrected
  • Conform to all Quality and Safety requirements and procedures.
  • Participate in the Continuous Improvement Process.
  • Perform other duties as requested or as deemed appropriate.

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

  • Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
  • Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
  • Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
  • Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com

 

 


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