IT Systems Technician I - Overnight

We make life more comfortable.

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.

Learn more about the history of Leggett: https://leggett.com/history

We, at Leggett & Platt Inc., are searching for a Tier 1 Support Analyst within our Corporate IT department.  As a global-diversified manufacturing company, it’s sometimes hard to explain all the different things we do.  We like to say, “we’re the biggest company no one has ever heard of.”  We are confident you interact with one of our products in your daily life without knowing it.  Whether it’s the mattress you sleep on, the car you drive, the plane you fly on, or the furniture you sit on, our high-quality components are there supporting you.  If you join our team, your work will ensure people across the world have a little more comfort in their lives.

As an IT Systems Technician you will have the opportunity to monitor our networks and other key systems to help ensure their reliability and functionality for users across the organization.  In-between monitoring tasks, you will be providing Service Desk support to our customers. Your contributions will have a direct impact on the business by resolving problems related to operating systems, hardware, and software.  The team you will be working with is innovative, and values customer support.

So, what will you be doing as an IT Systems Technician?

• Analysis of dashboards for alerts, trending statistics, and key performance indicators
• Start, stop, and monitor batch processing jobs in Microsoft Dynamics AX
• Create and maintain scheduled jobs
• Assist with preparing and distributing reports
• Identify and document problems while researching solutions
• Resolve technical problems for a wide variety of applications and systems supported within the company
• Support end-users via phone/email with hardware, software, and network incidents
• Log, route, and track calls from end-users to ensure timely resolution
• Resolve a wide variety of problems including PC’s, services, network issues, and apps
• Identify, investigate, resolve, and communicate in-person, over the phone, and online
• Use procedures to solve common problems, escalating complex issues to Tier 2 support
• Follow established guidelines to work and route tickets accordingly

To be successful in this role, you’ll need:

• Ability to empathize, listen, and show patience to all levels of customers
• Be proficient in the English language, both verbal and written
• Ability to work in an organized manner
• Ability to adapt and respond positively to challenges in a fast-paced environment
• Experience with Microsoft products, such as Office 365 and ERP Software
• Previous PC and IT experience
• Familiarity with networks and server-based applications

Things we consider a plus:

• Completed or working toward a 2- or 4-year degree in IT or related technical program
• Familiarity with network environments
• Help Desk support experience
• Network+, CCNA, CompTIA A+ certifications

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an environment of mutual respect, empathy and belonging.
• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture, processes and practices promote equal opportunity for all. Join us!

We welcome and encourage all applicants to apply. We’d love the opportunity to consider you.

Equal Employment Opportunity/Veterans/Disability Employer

For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com