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Help Desk Analyst

Date: Jan 7, 2021

Location: MO, US

Company: Leggett & Platt

 

Are you a talented and dedicated Tier 1 Support professional?  Do you like to get things done and have fun?  If so, you may be a great addition to our Global Support Team as a Help Desk Analyst.  In this role, you will work with our Global Support Team and other technicians across the company to provide Tier 1 support for our internal customers.

 

As one of our Help Desk Analysts, you may live anywhere and work virtually in the US CST time zone with 5% to 10% travel as needed for team meetings, on-site work, and training.  Alternatively, you may work in an office location in Carthage (MO), Chicago (IL), or Lenexa (KS).

 

At Leggett & Platt, Incorporated, you'll find the Global Information Technology team of 150+ partners have numerous career opportunities and a high degree of flexibility to align with your career aspirations as they evolve.  In this position, you'll have the opportunity to team with talented and personable professionals from Leggett & Platt, Microsoft, and other premier Global technology partners. 

 

Essential responsibilities of a Help Desk Analyst:

•            Log, route, and track calls from users

•            Identify and document problems while researching solutions

•            Resolve technical problems for a wide variety of applications and systems supported within the company

•            Record all activity and communications regarding user issues to ensure timely resolution

•            Support end-users via phone/email with hardware, software, and network incidents

•            Log, route, and track calls from end-users

•            Resolve a wide variety of problems including PC’s, services, network issues, and apps

•            Identify, investigate, resolve, and communicate in-person, over the phone, and online

•            Use procedures to solve common problems, escalating complex issues to Tier 2 support

 

A few things you’ll need:

•            Ability to empathize, listen, and show patience to all levels of customers

•            Excellent verbal and written communication skills

•            Ability to work in an organized manner

•            Ability to adapt and respond positively to challenges in a fast-paced environment

•            Experience with Microsoft products, such as Office 365

 

Things we consider a plus:

•            Completed or working toward a 2- or 4-year degree in IT or related technical program

•            Familiarity with network environments

 

Reasons you’ll love it here: Our company culture reflects values like integrity, ownership, and authenticity. We take these to heart, and if you do as well, you’ll fit right in.

 

How to learn more about us: For a glimpse into who we are, how we got here, and what makes us different, take a look at our careers site. You can also see why we’re proud of our Southwest MO roots and get a look into everyday Life at Leggett.

 

Since 1883, Leggett & Platt (NYSE: LEG) has been creating a wide variety of innovative products that can be found in most homes, offices, and automobiles. Today our growing company consists of more than 22,000 employee-partners in 120 manufacturing facilities located in 18 countries. We’re not just hiring, we’re building a better company. For more information, please visit www.leggett.com.

 

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer