Customer Service Representative

We make life more comfortable.

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.

Learn more about the history of Leggett: https://leggett.com/history

Furniture

A Leader in the Upholstered Furniture Industry

In our Furniture Components business, we design, manufacture, and distribute a wide range of components and finished products that enhance comfort, motion, and style in upholstered furniture, including recliner mechanisms, seating support systems, and sofa sleeper units. With a global footprint that includes international manufacturing, product development, distribution and sales, we are strategically positioned to support upholstered furniture manufacturers around the world.

Workplace Furniture Solutions

Leggett & Platt is North America’s leading independent manufacturer of office furniture components and mechanism. Our Work Furniture business produces task and finished components, as well as select lines of private label finished seating. From surface-critical bent tube assemblies and molded plywood components to chair mechanisms, bases, arms, seats, and backs, Work Furniture brings diverse world-class manufacturing capabilities together in the production and assembly of high-quality contract furniture products.

Learn more about Furniture components: Furniture

Learn more about Work Furniture: Work Furniture

Position Summary

Customer service representatives must timely and accurately convert customer purchase orders into SCALA system sales orders, timely deliver customer requirements to relevant departments within the company and feedback the confirmed results to customers, and actively do pre-sales and after-sales service work; To provide customers with a full range of logistics services; Do a good job of archiving original documents.

Responsibilities

1. Order processing

Carefully check information of customer's purchase order, including product information, product price, customer information, and customer's required delivery date, and input it into the SCALA system,

Review the relevant contents of SCALA sales orders, including product price, product content, customer information, etc. Print out the paper sales orders and send them to customers by email or fax for confirmation after being reviewed and signed by the leader,

Confirm the delivery time with the Planning Department in a timely manner, and accurately record the order information in the order schedule form

2. Customer service

Carefully answer customers before placing orders on the price, product loading information, freight quotation and other related information consultation, to ensure that customers can accurately and clearly place orders,

Timely let customers know the order and payment latest situation, timely inform the specific delivery date of the order, so that customers can get the required freight information accordingly,

Seriously receive door-to-door customers,

Timely transfer of customer complaints to relevant departments for analysis of causes and timely inform customers of final solutions and preventive measures.

3. Information communication

Responsible for transferring customer requirements to the internal department or other relevant departments of the company,

Responsible for communicating with customers about the problems arising in the cooperation between the two parties and looking for the best solution,

Confirm the order content, payment status and delivery information with the customer,

Responsible for communicating with logistics partners about customer delivery information

4. Track shipping schedule

According to customer requirements, negotiate the delivery date with the planning department, and timely feedback the information to the customer, accurately enter the delivery date into the order schedule form,

Timely track orders and understand the unexpected situation of orders in the production process and timely feedback to customers,

According to the delivery date arranged by the planning department, timely notify the customer to pick up the goods or notify the logistics partner to deliver the goods,

5. Carefully archive the original documents
6. Take appropriate actions to prevent any inconsistencies related to products, processes and/or systems,
7. Identify and/or document any issues related to products, processes and management systems,
8. Initiate, suggest or provide solutions through designated channels,
9. Verify the implementation of the solution
10. Control the further handling, delivery or installation of non-conforming products until such defect or non-conforming status is corrected,
11. Complete other tasks assigned by superiors

Requirements

1. College degree or higher.
2. Basic knowledge of domestic and international trade.
3. Basic command of English and Office applications
4. Understand the company's products and related prices.
5. Strong team spirit and can cooperate effectively with colleagues
6. Willingness to support and promote the implementation of the existing quality management system

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an environment of mutual respect, empathy and belonging.
• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture, processes and practices promote equal opportunity for all. Join us!

We welcome and encourage all applicants to apply. We’d love the opportunity to consider you.

Equal Employment Opportunity/Veterans/Disability Employer

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