IT Support Specialist II

We, at Leggett & Platt Inc., are searching for an IT Support Specialist II within our Corporate IT team to help support our Hydraulic Cylinders  business.  Over the last 45 years, PHC has built a reputation as a world-class hydraulic cylinder manufacturer through our superior quality control and innovation. PHC is a leading supplier of hydraulic cylinders for material handling, construction, agriculture, and transportation markets.  If you join our team, your work will ensure customers across the world have high-quality products they can use to keep their businesses running.

As an IT Support Specialist II you will have the opportunity to partner with our Corporate and Business Unit IT teams to provide reliable break-fix support on IT hardware and software.  Your contributions will have a direct impact on the business by creating value for our internal customers that will help preserve the company’s reputation and business.  The team you will be working with is technical and collaborative, and values problem-solving and effective communication. This is an on-site position in Beulaville, NC that will be providing IT support to our Wilmington, NC and Wallace, NC locations.

So, what will you be doing as an IT Support Specialist II?

• Serve as a local point of contact for end users seeking technical assistance
• Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
• Provide step-by-step training for end users and document internal procedures
• Direct significant, unresolved, or recurring issues to the next level of support personnel
• Provide accurate information and technical assistance support on IT products, services, software, and hardware
• Log all service interactions and their resolutions
• Pass on any feedback or suggestions by end users to the appropriate internal team
• Stay current with system information, changes, and updates
• Assist the IT team in other duties as deemed necessary
• Travel between area facilities to support locations within the region

To be successful in this role, you’ll need:

• Bachelor’s degree relevant to the position or equivalent experience
• 2-5 years’ experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
• Tech savvy with working knowledge of current office and manufacturing software, networking, and Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products
• Ability to diagnose and resolve technical issues without direct supervision
• Experience with Endpoint Central and ServiceNow a plus
• Proficiency in English
• Customer-oriented and ability to stay calm under pressure
• Strong communication and organizational skills
• Must have the ability to adapt quickly
• Keen attention to detail, memory of patterns, and interest in problem solving
• Ability to lift up to 45 lbs.

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

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